It used to be a 5 Star, but then Greed got in the way. You can learn about the refund policy here.

Please note that the user should collaborate with the support team and send all the necessary information. According to our refund policy, we provide a full refund if there is a technical issue on the user's side we cannot fix. Unfortunately, you refused to follow the instruction. The support team member sent you instructions on how to do it. You contacted the support team regarding downloading an age-restricted YouTube video. As a result, there were some issues with downloading, which we fixed in the newest updates. YouTube has changed the way content is stored. YouTube stores several formats and resolutions of a video, which 4K Video Downloader and 4K YouTube to MP3 parse and download. If the libraries are not updated, we can’t guarantee the stability of work on all machines. Such systems are rather old and need updating, as all the sites we work with, such as YouTube, Facebook, and Vimeo, and, consequently, their libraries, are constantly being updated. Hi David! Unfortunately, 4K Video Downloader is not compatible with Windows older than Windows 10 anymore. Who can ask for more than a great product and excellent customer service. Excellent customer service, such as I received from 4K Downloader, makes a customer a life-time customer. Good customer service keeps a customer happy. But, if the service personnel are not helpful when needed, I never return to that store. My experience is that if I really want a certain item, I’ll buy it whether or not the salesperson is helpful. Not only was the response prompt, it was also polite, appreciative of my usage of the product, provided the information that I needed, and urged me to contact again if there were any difficulties with setting the app in place. Customer Service at 4K Downloader blew me out of the water. But I had lost the license number and that meant contact with the dreaded “Customer Service.” It seems to me that “service” to the “customer” has become less and less service and more and more a rebuke to the customer. 4K Downloader makes downloading and saving videos a snap. I often watch the same video several times in a row to drill the information into my brain. I’m a newbie woodworker and like to d/l YouTube videos that teach me about my new hobby. While setting up a second computer, one I could use away from my desk, I was not able to locate the license number for an important app, 4K Downloader.

Needed customer service help with app license

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